YOUR STEPS TO A
SUCCESSFUL RECOVERY
When you
contact our technical assistance
staff (by
e-mail or by phone), an
engineer will give you a detailed step by step rundown
of the different stages involved in the recovery of your
data (you can also take a
data recovery video
guided tour
produced by journalists from BFM TV / 01net group).
A quick
reminder : your hard drive will need to be delivered to
our lab for its free diagnostic checkup. Make sure it is
well protected in shockproof wrapping, fill in and print
out the
mailing
form and
send the drive with the completed form to us by courrier
– or bring it to us yourself. After a maximum of 6 hours
(48 hours for private customers) from the time our
engineers receive your disk, you will receive (by email)
an evaluation with details of the problems detected,
price/quote for
recovery of data, and an indication of how long the
recovery will take.
You only pay once your
data is recovered and delivered to you personally, or is
ready to be handed over to a transport firm for secured
delivery, and only if the recovered data corresponds to
your requirements.
Mailing
form to be completed >>>
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