undertakes to apply all its resources and expertise toward the recovery
of data from the drives or other media which the client shall submit.
This service does not include the reconfiguration or re-installation of
software to original state; nor does it include the reestablishment of
the operating system; nor the re-configuration of messaging and data
be e-mailed to you within a guaranteed 2 to 6 hours for business
customers, or 48 hours (not guaranteed) for private customers. This will
include details of the detected damage or failure, the price for data
recovery, and the time it will take. (If possible, depending on the
extent of damage, a list will be compiled of files able to be restored.)
The client accepts that for the purpose of providing this quote the
disk or drive must be opened in a Clean Room environment.
Data recovery support media
The recovered data
will be saved to CD-R or DVD+R (for up to 15GB), and to an external hard
disk drive (for over 15GB). You have the option of providing your own
recovery storage media, however the disks we provide come with a 3-year
manufaturer's warranty. Chronodisk does not undertake to request
manufacturer's replacement of a defective disk ; this remains the
responsibilty of the client. The disk's outer casing is guaranteed for
one year by Chronodisk to be replaced if defective. Your failed hard
disk drive, with your recovered data, can only be collected from our
premises in Montreal (QC).
Data recovery time
The recovery of
your data can normally be done in 24 to 48 hours for OS failures, and
from 5 to 14 days (depending on the extent of damage) for interventions
requiring Clean Room ISO 5 class 100. For private customers, recovery
takes slightly longer, a minimum of 3 days for OS failures, and 2 to 3
weeks for Clean Room interventions.
V : Confidentiality
We adhere strictly
to a policy of absolute confidentialilty not only with your data, but
with your identity as well. No use whatsoever of your identity will ever
be made without your explicit authorization.
VI : Keeping the original media and hardware spare parts
In cases of physical damage, and if you have not indicated that your
disk is under warranty by marking
(suite of article VI)
the relevant box on the service form, only your recovered data will be
returned to you. The hardware parts will remain the property of our
company and will not be returned.
The operation of
dismantling and remantling hardware in a Clean Room environment makes it
necessary for us to set costs greater than the actual cost of the
hardware itself. In the event that you do not accept our quote, you
can collect your hard drive, free of charge, at our premises... or it
can also be posted back to you by Chronopost, at your own charge.
acceptance or refusal of our quote, you have 2 calendar months from
the quote date to collect your hard drive from our premises
at Montreal or to forward to us payment for re-expedition charges. Failure to
do so will result in all materials being kept to be used as spares; and
as a data security measure, the platters of your disks will be
irremediably destroyed. Your file will be closed with no further
recourse on your part.
VII : The hard drive's external casing, protective packaging and other
As it is not possible to guarantee the
return of items attached to your hard drive, the drive should arrive
free of all casing, attachments and screws. All protective packaging
used for transportation will be discarded.
If your hard drive is supplied in its
original casing or laptop, we should be able in most cases to extract it
free of charge, bearing in mind the possibilty of slight or, in rare
cases, serious damage to the external structures.
We decline all responsibility to make
good any such damage. The remantling of the hard drive in its original
casing incurs a charge of $50.
is reimbursed upon acceptance of our quote.
We will inform you of the complexities
of dismantling and remantling upon receipt of the machine at our
Payment is due once the recovery of
your data has been completed. All late payments shall be subject to a
monthly penalty of 2%, without further notice, as prescribed by law.
Following acceptance of our
and the recovery of your data, payment must reach us within one month of
the billing date. All late payments shall be subject to penalties and to
recovery by our specialist legal partners.
IX : Payments on account
Payments on account
for supplies and parts used in Clean Room operations will not be
reimbusrsed, even in the event of non-recovery of data. Payments on
account for RAID operations will not be reimbursed, even in the event of
non-recovery of data.
Emergency price plan
the Emergency Service "Diagnostic check-up + recovery 6 business hours", the corresonding price is payable, even in
the event of non-acceptance of the quote.
XI : Pricing
for businesses, pricing for private customers
classification is based on the nature and content of your data, ie. for
business or for private use. Special pricing advantages for private
customers are not applicable to treatment of data of a professional
nature (invoicing, accounts, client files, etc.) In the event that data
is found not to comply with these restrictions, any private customer
pricing advantages will be removed from your billing calculation, and
without possibility of upgrade to the Express Services reserved for
businesses. The application of higher pricing, in this event, does not
entail any release from original contractual terms and obligations. Private customers
may not submit company invoices, and payment must be made by private
XII : Opening times
Our easily accessible
headquarters at Montreal is
open Monday to Friday 10am-6pm.
Recovery of data is deemed successful
in all cases where our technicians have found no damage.
Recovery is also deemed successful if
the data indicated by the client on the service form appears on the list
of recovered data.
In most cases, the analysis of USB keys
necessitates dismantling and/or destuction of the device.
The client presents such devices in
full recognition of this fact, and understands that remantling and/or
compensation is not included in the service.
Any dispute arising from the fulfilment,
execution, cancellation or interpretation of the contract binding the
two parties shall be subject to the exclusive jurisdiction of Montreal.
XVI : Legal
Chronodisk Inc. - Provincial
Federal business number: